Refund policy

If your item purchased from Proper Southern Monograms has a flaw, defect, or an error on our part, please let us know within 30 days and we will do our best to replace it and make it right.  Sometimes our suppliers run out of items and an exact replica is not possible, but your satisfaction is our goal so we will work together to figure it out!  There are no returns on personalized items unless the error is on our part.